Technical Support Analyst (FTC) (Ref REQ-190252)

Closing Date: 04/02/2020 23:59:59

Job Description

Technical Support Analyst Job Description

The IT Team is growing, and we are seeking a highly motivated Technical Support Analyst to join our team.

The Role:

The role sits within our Technical Support Team and its purpose is to ensure the IT services at our Brackley site are well supported and maintained. In it you will;

  • Build relationships with key stakeholders in the business and maintain a strong customer focus.
  • Be the first point of contact for IT Incidents and Service Requests.
  • Work in a fast-paced environment ensuring SLAs and targets are met.
  • Contribute to the future of the department by adding to our Service Improvement Plans.
  • Proactively check our Meeting Room Audio Visual equipment to ensure high availability.
  • Be included on a rota to provide out of hours support.
  • Proactively engage with wider team, utilising monitoring platforms to improve customer experience.
  • Work with our vendors to maintain stock availability and software licence compliance.  
  • Share your experience, including documenting knowledge in the Knowledge Base.
  • Be prepared to learn. We will provide access to training resources to support your development.

Candidate Profile:

  • User account administration in Azure Active Directory
  • Administration of Office365
  • Strong understanding of the Windows10 desktop environment
  • Linux OS Administration
  • Active Directory, DHCP and DNS
  • Networking including WAN, LAN and VPN
  • Virtualisation platforms, preferably VMware
  • Administering iOS devices via an MDM solution
  • Excellent written and verbal communication skills
  • Enthusiastic about technology and be motivated and service driven
  • Previous experience in a technical support role

  • Microsoft MCSA Certification or similar
  • CompTIA Network+ Certification
  • ITIL Foundation (v3 or ITIL4)

Benefits:

We demand the best from our people and its only right we reward them with the best benefits. That’s why we offer a competitive package, including: a generous bonus, life assurance, private medical cover and 25-days holiday.